Privacy policy for LemonBooking

This website for StoweAway Community Centre is provided by LemonBooking.

LemonBooking provides an all-in-one software package specifically designed for community venues including village halls, sports facilities, schools, libraries and community centres.

LemonBooking is committed to protecting the privacy of all customers and visitors to this website. This policy outlines what information is collected from visitors to this site and customers of StoweAway Community Centre.

Website visitors

LemonBooking gathers various pieces of non-personal information from all visitors to this site, such as approximate location, duration of visit, pages visited, type of browser and number of repeat visits. This data is gathered to provide broad geographic visitor information, improve the service, monitor traffic & usage patterns and for other general business purposes.

We use AWS (Amazon Web Services) and Fathom Analytics to collect and store this information and Fathom will also hold a copy of this information anonymously. Fathom Analytics does not use cookies to track visitors to this website. You can view Fathom's own privacy policy and other legal documents here: https://usefathom.com/privacy

Customers of StoweAway Community Centre

When you make a booking request you will be asked to provide your full name, your email address and your home/office address. Your name will be used as an identifier to keep your bookings, invoices and payments separate from those of other customers. Your email address will be used to send you important information about your booking and the venue as a whole. You may also opt in to receive marketing emails if you wish. Your home/office address will be included on any invoices that are issued for your bookings.

If you have a phone number associated with your profile, StoweAway Community Centre may contact you directly if an urgent situation occurs which may affect the availability of your booking.

If you choose to add your bank account details to your profile, StoweAway Community Centre can quickly provide refunds and/or return deposits as appropriate. You can still receive refunds and/or returned deposits if you do not enter your bank details in your profile. Contact the venue for more information.

Users' rights

You can, at any time, ask for a copy of the data that LemonBooking and/or StoweAway Community Centre holds about you. This information will be provided in an electronic, human-readable format. You can also request that your personal data be deleted at any time. In both cases, you will receive a response within ten working days.

All customers also have access to a user profile so they can update their own details.

Storage of your data

All customer data is stored in data centres in the UK.

Third parties

The following third parties provide hardware, software and online services that power this website. Your personal data will not be shared with any other companies unless we are required to do so by law.

Information Commissioner's Office (ICO)

LemonBooking is owned by Tectonic Software which is registered with the ICO.

Certificate reference: ZB547878

Other websites

This website contains some links to other websites and services. Please be sure to also read the privacy policies of any websites you visit from links on this website as we cannot be responsible for the privacy practices or the content of these websites and services.

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